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Booking Policy at Transformation Clinic

While booking an appointment with Transformation Clinic, you can contact us through:

  • Email: info@transformationclinic.ca

  • Book online: Jane Account

 

We will ask you for your name, address, email address, phone number and payment details to confirm and reserve your appointment time. Incomplete intake forms prior to initial appointment will unfortunately lead to a cancelled appointment.

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Transformation Clinic requires a minimum of twenty-four [24] hours notice to cancel or change your appointment. We value our practitioners and patients' time in which a canceled or missed appointment leaves a gap in the practitioner's schedule that could be filled with a patient in need, however we do understand that things can happen!

 

If an appointment is canceled or missed within the twenty-four [24] hour period, there will be a cancellation fee equal to a fifty [50] percent of the treatment cost.

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Please arrive five [5] minutes prior to your appointment to allow time to be registered with our staff at Transformation Clinic. The appointments will begin as scheduled and any late arrivals may be subject to losing a portion of the treatment time.

Refund Policy 

Book policy at Transformation Clinic

At Transformation Clinic, we are committed to providing dedicated, individualized care. Appointment times are reserved exclusively for each patient, and significant preparation, clinical assessment, documentation, and treatment planning are completed as part of every visit.

For this reason, all consultation fees are non-refundable once a scheduled appointment has been completed, regardless of treatment outcomes or whether all recommendations are followed.
 

Missed Appointments and Late Cancellations

Appointments cancelled with less than twenty-four [24] hours' notice, as well as missed appointments ("no-shows"), may be subject to the full appointment fee. Providing adequate notice allows us to offer the appointment time to another patient.
 

Supplements and Products

Due to health and safety regulations, opened supplements, nutraceuticals, and other healthcare products cannot be returned or refunded. Unopened products may be eligible for exchange or refund within 14 days of purchase, provided they are in their original, sealed condition and accompanied by proof of purchase. Special-order items are non-refundable.
 

Insurance Claims

Patients are responsible for understanding their extended health insurance coverage. Payment for services is due at the time of the appointment, regardless of insurance reimbursement. The clinic is not responsible for denied or reduced insurance claims.
 

Questions

If you have any questions regarding our refund policy, please contact our clinic before booking your appointment. By scheduling and attending an appointment, you acknowledge that you have read, understood, and agree to this Refund Policy.

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